FAQ

MEMBERSHIP

ABC membership is a lifetime membership and requires a one-time payment only. You will be issued a Membership card with a maintain membership ID number that you can use to log in to the ABC Website for Members to manage your lessons, update application details and to make any inquiries. As an ABC Member, you can attend the Trial Lesson for FREE if you bring along a new friend (non-ABC member) each time you attend a Trial Lesson! Your friend will enjoy a further discounted price for the Trial Lesson as well! However, do note that both the ABC member and the referred friend MUST attend the Trial Lesson together. You will also be prioritized for any 1-Day lessons, events or workshops that we have at our studio.

Please apply for a replacement at the studio. A handling fee of IDR 150.000 will be charged for the new card issuance.

COURSES

Each course has a reasonable pre-determined “expiration date” and each member is responsible for keeping track of it. ABC Cooking Studio is not obliged to extend the course expiration date due to your personal circumstances. Member can log in to the ABC Website for Members and find the relevant information on the top-right corner of the screen. The actual course expiration date will be the earlier of either (a) the pre-determined expiration date, or (b) the last day of the month in which the member finished the last lesson of the course

Extension is based on the condition that the request for extension is made BEFORE the course expiration date. You may approach our studio for application of extension.

Member shall apply for extension due to personal circumstances and pay a fee of IDR 275.000 per month. Do note that you are unable to terminate your course after an extension.

Member can apply for extension with valid documents and without any charges for

(a) member who is pregnant or within 1 year after giving birth, 2 more years will be extended

(b) member who has hospitalization leave for more than 30 days, 1-3 more months will be extended

(c) member who has overseas business trip for more than 30 days, 1-3 more months will be extended

However, ABC Cooking Studio is not obliged to extend the above mentioned application that is less than 30 days.

We do not allow transfer of courses. You would have to terminate your current course and sign up for your preferred course. Do note that there will be a handling fee of IDR 500.000 per course. Please refer to your ABC Cooking Studio Membership Terms and Conditions for Course Termination details.

Members can reserve up to 3 lessons per course per month in the system.

REGULAR LESSON RESERVATION

Members can reserve a Regular Lesson before 5:00pm of the business day before the scheduled Regular Lesson.

Members can do so by logging into the ABC Website for Members (accessible 24 hours), by calling the studio or by using the touch panel booking terminals at the studio.

Thereafter, member should double confirm the reservation status on the ABC Website for Members.

The ABC Website for Members will not allow reservation (scheduled for the next day) after 5:00pm. Please call the studio and let us know which Regular Lesson you wish to reserve for the next day. We cannot promise you the reservation, however, we will help you enquire with the manager/ instructor.

Our cancellation policy states that the deadline to cancel an existing Regular Lesson reservation, without penalty, is before 12.00pm of the day before the reserved lesson.

Members can manage their own cancellation via the ABC Website for Members, by calling the studio or by using the touch panel booking terminals at the studio.

Thereafter, member should double confirm the reservation status on the ABC Website for Members.

REGULAR LESSON RULES

You can bring your own apron if you like and a pen to take down notes during the lesson.

Member with long hair should tie up hair neatly due to hygiene reasons. Member with long nails or with sophisticated manicure should wear gloves during lesson. Do remove any accessories around hands and wrists, such as rings, watches or bracelets before lesson.

Be on time for your lesson. Tardiness of more than 10 minutes for any reason is considered as cancelled and member will not be able to attend the lesson.

Be on time for your lesson. Tardiness of more than 10 minutes for any reason is considered as cancelled (lesson will be forfeited) and member will not be able to attend the lesson.

Lesson must be attended by the member who had registered. No one should attend the lesson on your behalf.

It is a good habit to write your name and membership ID number on your recipe once your instructor hand it to you. Take care of the printed recipe given to you. Any soiled, torn or missing recipe, due to negligence or any personal situation, will not be replaced by ABC Cooking Studio. However, member can purchase a copy of the same recipe at IDR 38.000 from the studio.

No photography or filming during the lesson.

Member shall take care or may use the lockers within our premise to safely store all their personal belongings including valuables. At the end of your lesson, do check under the table to see if you have left your recipe or any personal belongings behind before you leave the studio. ABC Cooking Studio is not responsible for any lost or stolen items, accidents and other troubles that might have caused.

At the end of your Regular Lesson, we will provide you with the packaging materials for your bread or cake so that you can bring them back and share with your loved ones.

However, dishes made from a cooking Regular Lesson should be consumed at our premise. If member wish to bring food home, member must bring own containers or carriers. ABC Cooking Studio will not provide any containers nor disposable receptacles or materials. In addition, member must sign on the “Food Takeaway Form” and be responsible for the food taken out of the studio. Please obtain the form from your cooking instructor.

We are sorry to hear that you are unwell, and we wish you a quick recovery.

We will need valid documents, such as a MC, for the management to credit a lesson back to you. Hence, in this case, the best we can do is to provide you with the original recipe of the lesson you had missed.

TRIAL LESSONS

In the meantime, you can drop by at our studio or simply call us at our studio number during our operation hours. If you are dropping by at our studio in Central Park or Senayan City, do pick up a copy of our course brochures and make a trial booking on your preferred date.For call-in trial bookings, we will accept payment by cash or credit card at the studio before the trial lesson starts.

We have 3 highly popular regular trial lesson menus that you can choose from. Select ONE menu for the trial lesson you intend to attend. Occasionally, we offer a seasonal trial lesson menu (for a limited period only) on top of our regular menus. Like our Facebook pages and follow our Instagram so that you will not miss out on our seasonal trial lesson announcements! Terms and conditions apply.

A trial lesson is designed for a first timer to ABC Cooking Studio to experience the joy and excitement of learning to cook or bake. Customers who joined the trial lessons are encouraged to pursue further learning through our regular courses. Our trial lesson is conducted in a small group, with up to 4 participants to 1 instructor, so that you can enjoy the optimal amount of time with our instructor and ask questions. After the trial lesson, our instructors will explain more about the benefits of becoming an ABC member, the application process, the course structure, the package discounts, the various payment options, how to make lesson reservations, as well as answer any questions you may have about the studio and our courses in general. This briefing is only included with a trial lesson, hence that is what makes it different from our other lessons such as 1-Day Lessons or workshops.

We conduct trial lessons every day, for a duration of 2 hours, starting from either one of these timeslots: 10:15am,12:45pm, 2:00pm, 3:15pm, 4:30pm, 5:45pm, 7:30pm and 8:00pm. You may check the availability of our trial lessons by visiting our studio or simply call us at our studio number during our operation hours.

We offer a very low price of IDR 455.000 per pax if the booking is made through our trial lesson page, exclusively for first timers only to try our lessons and introduce you to the studio (maximum of 4 pax).

We will provide printed recipe, ingredients and tools/equipment to be used in the trial lessons. Packaging for bread and cake trial lessons are also provided for you to bring back and share with your loved ones. However, dishes from cooking trial lessons are strictly for dine-in only. Please bring your own apron and takeaway bag for your lesson.

You may use the locker space to safely store your belongings during the lesson.

Zero experience is required, therefore even beginners are welcome to join the lessons. Lessons are conducted in small groups with up to 4 participants to 1 instructor, so you will feel comfortable to ask any questions during the lessons. However for safety reasons, we do have age restrictions for the trial lessons. Cake and bread trials are for 9 years old and above only, while cooking trials are for 13 years old and above only. Kids age 4 to 8 years old can register for our Kids Course, or join one-day lessons that we offer for kids from time to time such as “Parent & Kid One-Day Lesson”

You can, if you are already registered as a member. As one of the member’s benefits, you can unlock other menus in our trial lessons by introducing your friends or relatives to us (for member referral, limit to 3 referrals per session only). Read the following section on how you can do just that.

Absolutely! Students who are already registered as a regular member can join another trial lesson for FREE by referring friends or relatives who are also interested to learn. By referring new people, members will be rewarded with a free trial lesson ticket which you can select any menu of your choice. Your friends and relatives will also be able to join the trial lesson together with a further discounted price of IDR 255.000 per pax! Kindly contact your instructor for more details.

Yes, we have! Besides our highly popular regular trial lessons, we also open seasonal trial lessons from time to time. The menu may vary every few months and will be offered in limited time. Register for our newsletter or like our Facebook page, follow our Instagram , and add us on LINE so you will not miss the announcement! Terms and conditions apply.

Unlike a restaurant, we need to assign instructors who will come fully prepared for the lesson. We will also prepare the ingredients according to the number of students to ensure all our customers use only the freshest and highest quality materials. We keep our promise to you that each instructor will teach a maximum of only 4 students per table, so that you will get the attention and feel comfortable throughout the lesson. So yes we do require all our students to make a reservation before every lessons in order to meet these standards.

We only use strictly halal ingredients in the studio. However, we have not yet obtained halal certificate from the Indonesian authority. Therefore, the current status is “No pork, no lard” to be exact.

OTHERS

Please approach our studio to purchase a copy of the recipe at IDR 38.000. Member can purchase the recipe of the lessons they had attended only.

It is always a good habit to write your name and membership ID number on your recipe once your instructor hand it to you, and to check under the table after your lesson before you leave the studio, for situation like this.

Please call the studio and we can help you check on-site. Do provide us with information such as the table number where you had your lesson, the description of your lost item, etc. If someone had picked up your item and passed it to our staff, we can also check our “Lost & Found” box for you.

However, do note that our “Lost & Found” storage management will store items for up to 1-month duration only. After 1 month, these items will be discarded. ABC Cooking Studio is also not responsible for any lost or stolen items, accidents and other troubles that might have caused.